Windows Tips

Infopackets Reader Steve S. writes: " Dear Dennis, I have a program called 'AVG Web TuneUp' which refuses to uninstall from my system. I have gone to the Control Panel -> Programs and Features and right clicked it, and selected 'Uninstall' ... multiple times. It goes through the process each time and tells me to reboot - however, after the reboot the program is still there. Is there a way I can remove AVG Web TuneUp from my machine manually? " My response: I asked Steve if he would like me to connect to his machine via my remote desktop support service to have a closer look, and he agreed. ... (view more)

Infopackets Reader Gord F. writes: " Dear Dennis, I recently installed Windows 10 on my PC. Everything has been working fine for over a year, however, all the sudden my Logitech webcam 300 stopped working with Windows 10. I thought perhaps I may ... need to reinstall the driver, so I went to Device Manager to locate the webcam but it is not there anymore. Instead, I see an 'Unknown device' and if I double click it, it says: 'The drivers for this device are not installed. (Code 28) This operation requires an interactive windows station'. I have absolutely no idea what that means. I tried ... (view more)

Infopackets Reader Karin S. writes: " Dear Dennis, I recently received a letter in the mail from the government requesting additional information on my account. The letter states that I can mail or fax in my information back to them (they won't ... accept email attachments for some reason). As such, I would prefer to fax the information as that is the fastest method. I would like to know if you can recommend a good, free fax service over the Internet that I can use to send this information? Thanks! " My response: I did a bit of research, and there are two popular websites offering free faxes ... (view more)

Infopackets Reader George M. writes: " Dear Dennis, I upgraded to Windows 10 a few months ago - however, just recently when I right click on a file, the 'Open with' option is missing from the menu. For example, normally when I right click on a video ... file, I have the option to 'Open with', and then I can choose Video Lan Player, or Windows Media Player, etc - but that option is no longer available. I have searched the web on how to fix the broken 'Open with' option but NONE of the fixes online work! Can you please help? " My response: I contacted George and asked if he would like to connect to ... (view more)

Infopackets Reader Dan A. writes: " Dear Dennis, I upgraded to Windows 10 last year and now all the sudden I keep receiving popup notifications from the Windows 10 Action Centre that my Windows 10 password is about to expire. I have never received ... this password expire notification before. How can I disable these notifications? " My response: I also started receiving these notifications some time in the last two weeks and I'm not sure why. Perhaps there was an update to Windows 10 that caused these notifications to appear. How to Fix: Disable Windows 10 Password Reminder There are a few ways ... (view more)

This article will explain how to keep your email inbox clean, and how to sort and store your email messages locally (or by remote) using Mozilla Thunderbird. This article is the 6th article in a series of articles I've recently written on ... Thunderbird, including: How to Fix: Thunderbird: One Inbox, Multiple Accounts How to Fix: Minimize Thunderbird to Tray Bar (Not Task Bar) How to Fix: Thunderbird Paragraph Mode (Press Enter Twice) How to Fix: Disable Thunderbird Popup Notifications How to Fix: Disable Thunderbird Attachment Reminder How to Fix: Sort and Archive Emails with Thunderbird ... (view more)

Infopackets Reader Julia S. writes: " Dear Dennis, Thanks for your articles on Thunderbird. I have a question! I have multiple email accounts that I use with Thunderbird; one issue I find is that it's difficult to figure out which inbox has my new ... emails. Some accounts are set up with POP3, others with IMAP. The IMAP accounts have their own 'Inbox', 'Sent', 'Deleted items', etc, whereas the POP3 emails end up in my 'Local Inbox'. Is there a plug-in or a way to configure Thunderbird so everything goes into one single inbox? It would make my life so much easier! " My response: I wondered the ... (view more)

Infopackets Reader Richard L. writes: " Dear Dennis, Thanks for your ongoing articles on Thunderbird. I have a question about Firefox. Lately when I visit websites, I get a popup asking me: 'Would you like to receive notifications from this ... website?' with the default option 'Always receive notifications'. In sheer frustration I've tried to select 'Never receive notifications' but accidentally clicked on 'Always receive notifications' and now I'm getting a barrage of website spam! Whoever thought of this 'notification' idea should be shot! I should not have to keep clicking on 'NO!' I don't ... (view more)

Infopackets Reader Barb F. writes: " Dear Dennis, Thanks for your ongoing articles on Thunderbird - they've been a big help! I have a question as well. In earlier editions of Thunderbird, there was an option such that if I minimized Thunderbird, it ... would minimize to my tray bar (where the clock is) rather than on the task bar. I've searched and searched inside the program preferences but I don't see an option for Thunderbird to 'minimize to tray bar'. I prefer this behavior because I leave Thunderbird open all the time, but I don't want it taking up space on my task bar. Is there a way to ... (view more)

Infopackets Reader Fran G. writes: " Dear Dennis, Thanks so much for your recent articles on Mozilla Thunderbird. I have a question regarding Thunderbird as well. Whenever I respond to an email from someone, during the composition I usually press ... Enter twice on the keyboard to start a new paragraph. This happens most of the time. However, if I start a new email and then begin a new paragraph, I only need to press Enter once on the keyboard. This is very inconsistent and confusing! Can you explain why this is and/or explain how to fix it so paragraphs are the same all the time? " My response: ... (view more)