Windows Tips

Infopackets Reader Suzanne S. writes: " Dear Dennis, I just purchased a new Windows 10 PC and I would like to move my Thunderbird emails over to my new computer and new user account. I've looked in the 'Tools' menu of Thunderbird for an 'export' ... feature of some kind - hoping to export my user data for re-import on the new machine - but, there does not appear to be such an option. Can you help? " My response: Moving Thunderbird to a new computer or user account is fairly easy to do using Thunderbird's built in "Profile Manager". All you need to do is copy the Thunderbird user data ... (view more)

Infopackets Reader Neil S. writes: " Dear Dennis, I am trying to access a mapped network drive via an administrative command prompt in Windows 10, but I keep receiving the error that 'The system cannot find the drive specified.' The strange thing is ... that if I run a regular command prompt, I can access the mapped network drive. I am trying to write a batch script to perform maintenance on the network drive, and I need administrative access to be able to do it. Can you help? " My response: I have run into this problem a number of times. There are two ways to get around this issue: one is to try ... (view more)

Infopackets Reader Marion L. writes: " Dear Dennis, I've been using my Yahoo email with Windows Mail for quite a while, but now it keeps telling me 'Your Yahoo account settings are out of date' near the top of the screen. The options 'Fix Account' ... or 'Dismiss' don't work. If I click 'Fix Account' it says 'Something went wrong. We're sorry but we weren't able to do that. Error code: 80070422'. I cannot send or receive emails using my Yahoo account. Can you please help? " My response: As I mentioned in last week's post, the ' Your account settings are out of date ' is a very generic error ... (view more)

Infopackets Reader Marion L. writes: " Dear Dennis, I am using Windows Mail with Windows 10, and all the sudden I have been getting an error that says 'Your Outlook account settings are out of date' near the top of the screen. I have the option to ... 'Fix Account' or 'Dismiss'. If I click the 'Dismiss' option, I can't receive any emails, then within a few minutes I'll receive the same error that 'Your Outlook account settings are out of date'. If I click 'Fix Account' it tells me 'Something went wrong. We're sorry, but we weren't able to do that', and it gives me an error code 0x80070003. I have ... (view more)

Infopackets Reader Judy G. writes: " Dear Dennis, I'm running Windows 7. Throughout the day, I often receive a message from Windows that says: 'Windows has detected your computer's performance is slow ... To improve performance, try changing the ... color scheme to Windows 7 Basic.' I click the option to 'Keep the current color scheme, and don't show this message again', but the error message 'Windows has detected your computer's performance is slow...' returns about 5 minutes later. I don't understand why this message appears, and I can't stop it from reappearing! It's incredibly annoying! Can ... (view more)

Infopackets Reader Steve F. writes: " Dear Dennis, I will be upgrading my computer to the new AMD Ryzen 1700 CPU (which has 8 cores and 16 threads!) at a fraction of the price of Intel CPUs. I have searched online but I can't seem to find the answer ... - can you please tell me: after I install the new motherboard and CPU, can I continue to use my existing Windows installation or do I need to install Windows again? Also is my Windows 10 license still valid or do I need to purchase Windows 10 for my new motherboard and CPU? " My response: Short answer: It depends on the type of Windows you own and ... (view more)

Infopackets Reader Steve P. writes: " Dear Dennis, I am trying to convert my Macrium Reflect disk image backup into a virtual machine by using the 'Macrium ImgtoVHD' utility. The problem is that ImgtoVHD aborts every time, telling me ' The vhd file ... could not be created or written to '. The backup I'm trying to convert is from an old machine which died and I really need to get this working so I can export data from a program. Can you please help? " My response: I have had this problem before and the solution (in a nutshell) is to create a blank virtual machine, then restore the backup onto the ... (view more)

Infopackets Reader Rachel P. writes: " Dear Dennis, As per your recommendation, I have installed Malwarebytes Antimalware Free on my system and I do a full system scan every 30 days or so. Today I tried to launch Malwarebytes Antimalware Free ... ("MBAM") and it gives me an error, stating that it is 'Unable to start' and 'Unable to connect to service' , with an option to click 'OK' and nothing else. I don't know how to fix this. Can you please help? " My response: I have run across this issue a few times with my clients, but resolving it is not always the same. I asked Rachel if she would like me ... (view more)

Infopackets Reader 'Paolo' writes: " Dear Dennis, I have a very strange problem. Whenever I drag my browser window on my Dell laptop, I see 2 blue rectangles popping up near the top of the screen (pic). At first I thought this was a Windows 10 ... feature but I have searched Google for the 'dell 2 blue rectangles popup' problem but I cannot seem to find a solution. I have no idea how to shut this feature off but it is very, very annoying. Can you please help? " My response: I have never had this problem before, so I asked Paolo if he would like me to connect to his system to have a closer look ... (view more)

Infopackets Reader 'Rebecca' writes: " Dear Dennis, I recently purchased a tablet with Windows 10 and I have Windows Defender running. My question is whether I need to install any other protection to stop people (hackers) from being able to steal my ... bank details, etc. My dad was recently a victim of this but I don't know how to protect myself. How can I keep my PC secure in 2017? Thank you in advance! " My response: I have been asked this question no less than 100 times in the last 16 years I've been writing articles online - but the truth of the matter is that the answer changes slightly as ... (view more)