windows

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

Infopackets Reader 'Craig F.' writes: " Dear Dennis, [Further to your discussion on how to download and reinstall legitimate Microsoft Windows on USB or DVD for free ], I just wanted to be sure you were aware of [a freeware utility program that can ... take an .ISO file and create a bootable USB disk in place of CD or DVD ROM drives. The name of the program is called Rufus ] ... It is by far the simplest, most foolproof method I've found for installing Windows, Office, or whatever on computers that [require an .ISO to install something, but] lack a working optical CD / DVD drive. I have no ... (view more)

Microsoft has released a Windows 10 Preparation Tool designed to integrate Windows 7 and 8 computers for testing Windows 10 more easily. The tool also coincides with a big update to Windows 10 Technical Preview which is due January next year, and ... will include many features that are most important to home computer users. (Source: winbeta.org ) Currently, Windows 10 is in its Technical Preview stage. That means many features are new and being tested by thousands of people, and the operating system itself is not fully functional. In all likelihood, the Technical Preview is full of bugs and has ... (view more)

Have you ever received a suspicious phone call from someone claiming to work for Microsoft's technical support department ? Late last week Microsoft announced that it had sued two technical support companies alleged to have infringed on several ... Microsoft trademarks. According to the firm, these companies called people at home offering support for non-existent problems with the Windows operating system. Microsoft says many people were tricked by the scheme and paid the scammers money for their assistance. Scammers Claim to Represent Microsoft "Defendants have utilized the Microsoft ... (view more)

Infopackets Reader 'Bob T.' writes: " Dear Dennis, I am trying to reinstall Windows on my computer but I can't seem to find my Windows DVD anywhere. In fact, I'm not even sure if my computer came with an install disc. Should I download Windows from ... a torrent website? Can I use a DVD or USB drive to reinstall Windows? What do you suggest? " My Response: You can download a copy of MS Windows 7, 8, or 10 for free from Microsoft and install it from DVD or USB, though the steps for installing from USB are a little more involved for Windows 7. At the time of writing this ... (view more)

WinLogOnView 1.10 This simple tool for Windows Vista, Windows 7, and Windows 8 shows you important information about your system's log on / off activity. Every time a user logs on or off this utility tracks the activity and makes it viewable to the ... system administrator. http://www.nirsoft.net/ Pixelitor 2.2.1 This free and open source image editing program allows you to add unique visual effects to all of your favorite digital images. Pixelitor currently features more than eighty image filters and color adjustments, some of which you won't be able to find anywhere else. http:// ... (view more)

Infopackets Reader 'lewfrazier' writes: " Dear Dennis, Sometimes I when I'm viewing a page on my web browser (or MS Word, for that matter), I can't find the cursor on the screen. Is there a freeware program I can download that will help me locate ... the cursor on my screen? " My Response: That's a great question -- thanks for asking. You can locate your cursor by tapping the CTRL key on your keyboard, but you first need to enable this feature in Windows (no download is required). The 'cursor location' feature works with Windows XP, 7, and 8; here are the ... (view more)

Microsoft has warned that a recently released security update may be incompatible with test editions of Windows 10 and MS Office . The advice came from Gabe Aul, who is general manager of engineering for Windows. He posted a series of four messages ... on his Twitter account, rather than posting it onto Microsoft's official news blog. The messages read: "We just made a tough call after working through the night that I thought I should share with you. We have a security update going out today, and the installer fails on [Windows 10 build 9879 if Microsoft Office] is installed. Rather than ... (view more)

Infopackets Reader 'pthamilton' writes: " Dear Dennis, I have a Dell XPS M1330 laptop computer. I get frequently recurring messages that my D drive (recovery drive) is full. Can I delete files on my recovery drive? Also, if I upgrade to Windows 7 or ... Windows 8, will it stop the 'disk is full' error messages? Thank You. " My Response: In general, it is not recommended that you delete any files from the recovery drive, as it contains disk image files used to restore your system to default configuration when you first purchased the computer. If you downloaded or copied files onto the D drive, you ... (view more)

Dell President Renee James says Windows 10's impact on the struggling PC market will be huge, with the release of Microsoft's next operating system (OS) leading to an estimated 600 million PC upgrades. James, who recently spoke at the Credit Suisse ... Technology Conference in Scottsdale, Arizona, says there are hundreds of millions of PCs out there that are four years old or older. James says that many of the owners of these aging PCs have been putting off an upgrade because they simply weren't wowed by Microsoft's last operating system, Windows 8. Microsoft Being " ... (view more)