warranty

Apple and Samsung have both extended their self-repair programs, reducing the need to get devices fixed by the manufacturer or authorized repairers. However, both programs still have significant limitations. The Apple program now covers the iPhone ... 14 and 14 Pro, the MacBook Air (M2, 2022 model) and MacBook Pro 14-inch (2023 model). These are all the latest models of the relevant devices. Meanwhile the iPhone 12 and iPhone 13 Self Service Repair now covers the top speaker and the TrueDepth camera, components which were previously exempt from the program. In each case, users can order official ... (view more)

Apple has been fined the equivalent of $12 million USD over "aggressive and misleading" claims about the water resistance of iPhones. An Italian regulator said its advertising wasn't clear enough and that a disclaimer tricked clients. The fine of 10 ... million Euros came from Italy's Competition and Market Authority which regulates consumer issues. It took issue with two ways Apple promotes and disclaims the water resistance. (Source: reuters.com ) The first issue was with the way Apple marketed eight iPhone models as being water resistant up to a certain depth (between one and four meters ... (view more)

Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)