rescue cd

Infopackets Reader Steve P. writes: " Dear Dennis, I am trying to convert my Macrium Reflect disk image backup into a virtual machine by using the 'Macrium ImgtoVHD' utility. The problem is that ImgtoVHD aborts every time, telling me ' The vhd file ... could not be created or written to '. The backup I'm trying to convert is from an old machine which died and I really need to get this working so I can export data from a program. Can you please help? " My response: I have had this problem before and the solution (in a nutshell) is to create a blank virtual machine, then restore the backup onto the ... (view more)

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

Infopackets Reader Frank P. writes: " Dear Dennis, A friend of mine has a malware (or a virus) on his computer and can't get rid of it. He has tried to download various malware removal utilities online (such as malwarebytes antimalware, etc), but ... his web browser appears to have been hijacked and subsequently, malwarebytes won't download. What can he do to remove the malware? " My Response: Some malware will purposely block websites (such as malwarebytes) to prevent you from downloading and removing the infection. The easiest way to get rid of pervasive malware is to boot ... (view more)