reinstall

Infopackets Reader Marlene T. writes: " Dear Dennis, My Windows 10 computer recently upgraded and my desktop icons have gone missing . On top of that, Malwarebytes Antimalware no longer works. When I try to launch Malwarebytes Antimalware, it ... freezes at the Malwarebytes logo and does not progress. I've tried to uninstall Malwarebytes Antimalware but it tells me that it can't start the malwarebytes installer service . I'm completely lost and need Malwarebytes to run! I need your help! " My response: I asked Marlene if she would like me to connect to her machine using my remote desktop support ... (view more)

Infopackets Reader Shelby C. writes: " Dear Dennis, I am in a huge hurry to upgrade my machine to Windows 10 because there won't be any more security updates for Windows 7 in January 2020, when Windows 7 reaches its end of life. I have tried to ... upgrade using the Upgrade Assistant and Windows 10 media, but I keep getting ' SAFE_OS phase error during Replicate_OC operation ' error, whatever that means. Windows 10 simply won't install on my machine! I have looked at articles all over the Internet including one from the Windows Club and none of them work. I really need your help! Can you please ... (view more)

Infopackets Reader Simon J. writes: " Dear Dennis, Last week I had a fake 'virus warning' error message pop up in Chrome while I was viewing Amazon.com. It said my computer was infected and to call a 1-800 number to 'fix' the 'problem'. After ... reading your articles, I knew it was a scam. At any rate, I did an antivirus and antimalware (malwarebytes) scan on the system - both said my system was clean. Flash forward a few days later and I got another fake 'virus warning' in Chrome. At this point I uninstalled Chrome, then deleted the c:\users\[my user name]\appdata\local\google\chrome folder ... (view more)

Infopackets Reader Eugene C. writes: " Dear Dennis, I have a very strange and perplexing problem. I am running Windows 10 and Acronis True Image 2016 on my desktop PC and my laptop. A few days ago, both machines updated with a Windows 10 update, and ... now Acronis True Image 2016 won't open its main page. The program appears to load when it's launched: it shows the True Image icon on my task bar; however, when I hover my mouse over the icon all I see is a blank page for thumbnail. If I click the True Image 2016 icon on the task bar, it does nothing. When things are working properly, True Image ... (view more)

Infopackets Reader Steve V. writes: " Dear Dennis, I came across your post on screenconnect.com, entitled ' Mono eating too much memory (Linux) ' and am having the same issue. It seems that ScreenConnect is uncontrollably eating memory - for ... example, when I click on client previews, the mono process eats 300mb+ of RAM and will continue to do so for each click. Surely this is not right! At this point I receive 'Internal error' on my ScreenConnect browser control panel (where I can view my clients). Ultimately, /var/log/messages reports 'Out of memory: Kill process xxxx (mono) score xxx or ... (view more)

Infopackets Reader Scott W. writes: " Dear Dennis, Dennis, I have not been able to update Google Chrome for about a year. If I click Help -> About, it says it's up to date, but it's not. Sometimes I get an error message that says: 'An error ... occurred while checking for updates: The installer encountered error 106. (error code 7: 0x80040902: 106 -- system level).' I have no idea what that means. I tried uninstalling Chrome but Windows 10 says 'You do not have sufficient access to uninstall Chrome'. What is going on here? I would like to hire you to fix this vexing issue because my business ... (view more)

Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic - as such, I have decided I would like to reset ... it. My question is: if I reset Windows 10 what happens? As far as I recall there is a hard drive partition on my system for resetting the PC - will I still get Windows 10 or will I get Windows 7? What does system restore do? " My response: This is a very frequently asked question, though your question in particular deal with three completely separate ... (view more)

I've been repairing computers now for over 23 years and for the last few years, I began offering my computer repair service online . One of the most popular repairs I do today is to fix Windows Update; sometimes, however, Windows Update is too far ... corrupt that it requires a complete reinstall of Windows in order to fix the issue. The same can be said in other situations where Windows is too far corrupt that it cannot be repaired even by someone with as much experience as I have . Based on this, users ask me "Why is my Windows corrupt?" and "How can this have happened?" I thought I'd write an ... (view more)

Infopackets Reader Marion writes: " Dear Dennis, I am running Windows 10 and my Windows Mail won't work; every time I load Windows Mail it just freezes. For example, normally when I load Windows Mail, the left hand side of the screen displays my ... Accounts, Inbox, Sent items, Drafts, and Archives - however, almost all of these headings are completely blank. If I move my mouse over top of each section it will show its heading, but I know that isn't right. I can only see a few items in my Sent box but no mail comes through the Inbox. Any ideas? " My response: I contacted Marion and she agreed to ... (view more)

Infopackets Reader 'Philip' writes: " Dear Dennis, Recently, I uninstalled Windows Essentials, not realizing it contained Windows Live Mail. I therefore thought I had completely lost my emails and address book, but when I did a search on my hard ... drive with the program called 'everything', I found some data files in 'C:\Users\phil\AppData\Local\Microsoft\Windows Live Mail' folder. So, I tried to download Windows Essentials from Microsoft's website, thinking I would be able to access my Windows Live Mail emails once again; however, I received a message stating that Windows Live Essentials has ... (view more)