isp

Amazon has unveiled home devices for receiving its satellite broadband service. It hopes to offer service by late next year but hasn't yet revealed pricing. Satellite Internet is one of the major ways tech firms are attempting to solve the problem ... of high-speed Internet access in rural areas. Installing fiber cable there doesn't usually make financial sense to profit-driven businesses because there aren't enough potential customers to justify the cost of installing it and/or paying for the parts to install it in non-densely populated areas. Such locations are also often outside the range of ... (view more)

Broadband providers can no longer charge customers a rental fee for routers if they use their own equipment. It's banned by the Television Viewer Protection Act which has taken effect after a six month delay. The law was passed in December 2019 and ... originally scheduled to take effect in June. However, Congress and the Federal Communications Commission (FCC) granted a six month delay, stating that cable and broadband providers needed more time because of the coronavirus pandemic. $10 Monthly Fee Dropped Many Internet providers charge rental fees for modems or routers, but allow users to ... (view more)

A mobile broadband service that uses low-orbit satellites to reach areas with neither fixed-line or cellular service is proving a hit with some early testers. Starlink is the work of the private company SpaceX, better known for running commercial ... delivery services to the International Space Station. The company plans to eventually launch more than 40,000 miniature satellites which will orbit at around half the distance from the Earth as most satellites. The idea is to be able to offer service anywhere in the world with users simply connecting to satellites as they pass overhead. (Source: ... (view more)

Google is doubling the top speed of its Fiber broadband service to 2Gbps, though it will cost $100 a month. It also says the speed will be available through its 'wireless' service for businesses. The original idea for Google Fiber - at least ... according to the company - was to use its buying power and technology to offer an alternative high-speed service in areas which either had no serious broadband available or were served only by a single company that exploited its monopoly. The problem is that while the service itself has had good reviews, Google doesn't offer it in many places. Only a ... (view more)

Mozilla is to make an important change to Firefox browser security. It could reduce risks for users, but has raised concerns among governments and Internet Service Providers (ISPs), as it could limit their tools for filtering and monitoring online ... activity. The change has to do with a feature called DNS-over-HTTPS (DoH), and will first affect users in the US. It's already possible to enable DoH in Chrome, but it takes some technical know-how because the feature currently isn't widely used. DoH is all to do with the DNS (Domain Name System), which is effectively the phone book of the Internet ... (view more)

Infopackets Reader 'Emmy-Lou' writes: " Dear Dennis, I am having trouble accessing eBay. The error message I get is: 'This site can't be reached. The connection was reset.' Other times, it is 'This site can't be reached. eBay unexpectedly closed the ... connection'. On the page with the error message, it says to: 'Try: Checking the connection, checking the proxy and the firewall, and Running Windows Network Diagnostics'. The official error message is ERR_CONNECTION_RESET (but sometimes it is ERR_CONNECTION_CLOSED ). Can you help? " My response: Troubleshooting this error message can be rather ... (view more)

Infopackets Reader Corey S. writes: " Dear Dennis, With the FCC repealing its plans to protect net neutrality in which all Internet traffic is created equal, will Virtual Private Networks (VPNs) make any difference what Internet Service Providers ... (ISPs) will be able to monitor and control when it comes to Internet traffic? For example, if there is no net neutrality and suddenly my Internet Service Provider wants to charge me extra to visit Netflix to view movies online, will a VPN help? Will a VPN help in terms of Blocking and Filtering, Internet Fast Lanes, Throttling, Zero Rated Services? ... (view more)

Congress has voted to ditch rules that would have made it harder for broadband companies to share personal user data with third party companies. The vote means Federal Communications Commission (FCC) regulations will not take effect. The rules were ... adopted by the FCC last October and covered broadband and wireless providers, but not websites such as Google or Facebook. Had they taken effect, the rules would have meant Internet providers could not share key data - for example with advertisers - without the explicit consent of customers. This data included browsing history, details of the apps ... (view more)

A newly-publicized take on a long-running scam involves on-screen messages that falsely appear to be from a user's Internet service provider. It's a trick with a variety of ways to profit from the customer. For many years, scammers have been calling ... people on the telephone claiming to work for Microsoft or other computer companies, saying the person receiving the call has a virus. The scammer will then usually try to get the victim to pay for bogus tech support services. While most people realize it's a scam, the idea is to call enough people so that even a small percentage of ... (view more)

Should websites like Netflix pay extra fees to deliver their Internet-based services to the public? The chairman of the Federal Communications Commission (FCC) says no. Tom Wheeler says that broadband should be treated like a utility, such as phone ... services; in doing so, it will help to protect Internet freedoms. Critics, however, suggest that such a plan would be unworkable. Tom Wheeler's announcement has to do with the principle of net neutrality . That's the idea where Internet Service Providers (ISPs) should treat all Internet traffic (except for illegal content) equally. In other ... (view more)