copy

Infopackets Reader Steve G. writes: " Dear Dennis, I just upgraded my PC to Windows 10 and I noticed that Windows Media Player no longer plays DVDs in Windows 10 . In Windows 7 it worked without a problem. I researched this issue and it appears that ... this 'feature' was removed on purpose because newer PCs and laptops do not have DVD players. As such, Microsoft has dropped all support for Windows 10 DVD playback in Windows Media Player. I plan on purchasing a thin ultrabook laptop (with no DVD player) soon. As such, I'd like to convert my DVDs into AVI or MP4 (for example) so I ... (view more)

Infopackets Reader 'ltb223' writes: " Dear Dennis, I have a Windows 7 Pro computer which I haven't used for a long time. Now I want to use it, but I cannot remember my password. It has only one user account, so I believe I need to reset the admin ... password. Is there anyway to recover the lost password or am I stuck with reinstalling Windows and losing all previous data and programs? " My response: It's possible to reset the admin password, or any user password using a special password reset 'trick', known as the 'utilman' and 'sticky keys' exploit. This exploit ... (view more)

Infopackets Reader Suzanne S. writes: " Dear Dennis, I just purchased a new Windows 10 PC and I would like to move my Thunderbird emails over to my new computer and new user account. I've looked in the 'Tools' menu of Thunderbird for an 'export' ... feature of some kind - hoping to export my user data for re-import on the new machine - but, there does not appear to be such an option. Can you help? " My response: Moving Thunderbird to a new computer or user account is fairly easy to do using Thunderbird's built in "Profile Manager". All you need to do is copy the Thunderbird user data ... (view more)

Infopackets Reader Phoebe A. writes: " Dear Dennis, Today I tried to free up some space on my C drive by moving files over to my external hard drive, but Windows gave me an error message, stating that 'Error during copy: the request could not be ... performed because of an I/O device error'. I've also tried using 'TeraCopy' to copy files over, but it keeps freezing on the same files. Can you help? " My response: If you receive an error that says "the request could not be performed because of an I/O device error" when trying to copy or move a file, that usually (but not always) indicates bad ... (view more)

Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)

Infopackets Reader Guy P. writes: " Dear Dennis, A few days ago I turned my PC on and instead of booting into Windows, it went directly into Windows Startup Repair. It scanned the drive but then reported that 'Startup Repair cannot repair this ... computer automatically'. I restarted the system and tried to boot Windows normally, but again it went into the Startup Repair, and with the same results. I backed up my system previously from within Windows but there was no way for me to restore the backup (since the backup program runs inside of Windows). Long story short, I decided to format my hard ... (view more)

Microsoft has confirmed the latest Windows 10 update has messed up Word 2016 for some users. Fixing the mistake is possible but somewhat complicated. The problem comes with the latest cumulative update to the system, known as Windows 10 Cumulative ... Update KB3124200, released December 17, 2015. The component update that's causing the problem accidentally renames a file during the update, which then causes macros, autotext entries, and styles to no longer load. Autocomplete Among The Messed-Up Features The file in question (normal.dotm) stores all the template information for Microsoft Word 2016 ... (view more)