browser

Scammers have found a new trick that "locks up" a user's browser in an attempt to panic them into paying a bogus fee. Fortunately there's a simple way to get around the problem. The technique is the latest variant on a well-established scam in which ... compromised websites show bogus error messages claiming the computer has been infected with a virus. The user is encouraged to call a "tech support hotline," (usually in India) then tricked into making a credit card payment to the scammers to supposedly fix the problem. In some cases, scammers demand remote access to the computer and ... (view more)

Infopackets Reader 'Emmy-Lou' writes: " Dear Dennis, I am having trouble accessing eBay. The error message I get is: 'This site can't be reached. The connection was reset.' Other times, it is 'This site can't be reached. eBay unexpectedly closed the ... connection'. On the page with the error message, it says to: 'Try: Checking the connection, checking the proxy and the firewall, and Running Windows Network Diagnostics'. The official error message is ERR_CONNECTION_RESET (but sometimes it is ERR_CONNECTION_CLOSED ). Can you help? " My response: Troubleshooting this error message can be rather ... (view more)

Mozilla has launched a new version of the Firefox browser aimed at winning over Google Chrome users. It says the new version is twice as fast as earlier versions of Firefox that were available this year. The key is the "web rendering engine," which ... is the part of the browser that interprets the code on a website page and visually combines it on the user's computer. Mozilla has replaced its old engine with a new one dubbed Firefox Quantum. It's also put together videos showing that Firefox is now quicker than Chrome to fully load most (but not all) of the more popular websites. ... (view more)

Infopackets Reader Jean K. writes: " Dear Dennis, Recently my Firefox web browser updated to version 56.0.2. When I go Tools -> Add-ons , I see most of my addons are marked as ' Legacy '. I read online that when Firefox 57 is released, it will ... use ' web extensions ,' (also spelt " WebExtensions ") which will make the current addons incompatible. This is a big problem! I have been using the ' Tab Groups ' addon by Quicksaver for a while now (which groups my web browser tabs into categories) and cannot imagine life without this incredibly helpful addon. Unfortunately the developer ... (view more)

Infopackets Ready Sally G. writes: " Dear Dennis, I just bought a new Windows 10 laptop and the touchpad scroll does not appear to be working. On my old Vista laptop, I had a scroll bar on the touchpad (on the far right), but the new Windows 10 ... laptop doesn't have this feature. Normally when I open a PDF file I need to zoom in and out. I would do this on the old laptop by pressing CTRL on my keyboard and using the scroll bar on the touchpad. On this laptop, I am at a complete loss. Can you tell me how I can fix my touchpad scroll? " My response: Each laptop manufacturer has their own way of ... (view more)

Infopackets Reader Steve C. writes: " Dear Dennis, I am running a Windows 10 PC, which I share with my daughter. Lately I have begun receiving Facebook notifications / popups on the lower right corner of my desktop. These notifications appear every ... few minutes and it is literally driving me insane. I cannot figure out how to shut this setting off. Searching Google for 'windows disable facebook popups' isn't of any help because I am getting different answers. One says to disable the Facebook app, another says it's a Facebook setting. I have no idea how to do either because I don't even use ... (view more)

Researchers suggest that anonymized browsing data can be used to track users. The flaw can make it easy to reveal exactly what sites individuals have visited. Security experts Svea Eckert and Andreas Dewes told the Def Con security conference that ... they'd been able to identify adult websites a particular judge had visited, as well as a politician's online interest in drugs. The data came from so-called "clickstreams," which are simply a list of the sites an individual has visited and the order in which they visited them. They are commonly used by advertising firms to produce ... (view more)

Infopackets Reader Gord F. writes: " Dear Dennis, I have a very vexing issue. For the last few weeks, Firefox randomly produces a ' This connection is untrusted ' message whenever I try to sign out of my Outlook email account (outlook.live.com), or ... when I visit other secure websites. It seems to work one minute, then it won't work the next. If I shut down and restart the computer the 'This connection is untrusted' error disappears, only to pop up again the next time I visit a secure website at some point in the day. When I see a 'This connection is untrusted' message, I've clicked the ' ... (view more)

Chrome browser users have been warned to watch out for a sneaky malware attack. The trick involves a bogus on-screen message that claims the user needs to download a missing font. The people responsible are using hacked websites on the WordPress ... platform to operate the scam. They've altered the page so that the text appears to have been corrupted and is made up largely of symbols such as black diamonds and question marks. The page then displays an on-screen message that's carefully designed to look like a genuine Chrome error message, complete with the correct logos, shapes and even ... (view more)

Researchers have found a way to track web users even if they switch web browsers. It could improve security but also weaken online privacy. The researchers at Lehigh University in Pennsylvania were trying to find ways of improving fingerprinting. ... That's a way to attempt to identify an individual user (or at least their computer) without relying on single identifiers such as login details, browser cookies, or an IP address. Instead, fingerprinting involves taking multiple pieces of information provided by a user's browser such as the browser name, it's version, whether they have an ad blocker ... (view more)