acsi

A recent survey by the American Customer Satisfaction Index (ACSI) has found that Microsoft's newest operating system (OS), Windows 7, has brought the company near all-time high approval ratings. It's an ideal outcome for a firm whose satisfaction ... ratings plummeted after the release of its last OS, Windows Vista. Commenting on the findings, ACSI's founder Claes Fornell said: "Windows-based PC brands appear to have recovered from the problems associated with the Windows Vista software," said ACSI founder Claes Fornell. "Barely a year into the release of Windows 7, satisfaction with ... (view more)

The curse of Windows Vista may have finally come to an end. Recently, Microsoft not only regained their lost customer satisfaction rating, but also managed to attain their highest rating to date, according to the American Customer Satisfaction Index ... (ACSI) survey. All signs are pointing to Windows 7 as being the reason for the happy Microsoft customers. Vista Customer Satisfaction Rate Low Microsoft had much to lose with the release of Windows 7, especially since Vista was considered by many to be a marketing flop. The reaction to Vista became so negative that many credit it as the reason ... (view more)