Your Rights

American consumers and businesses should soon find it much easier to cancel subscriptions, "free trials" and other ongoing payments. The FTC has added what it's dubbed the "Click to Cancel" rule that means it must be as easy to cancel such ... arrangements as it is to start them. The regulation is formally known as the "Rule Concerning Recurring Subscriptions and Other Negative Option Programs." In this case "negative" means the provider will start or continue to take payments unless the user expressly cancels the arrangement. Free Trials Have Surprise Catch The FTC has been working on the ... (view more)

A company that sells location data has apologized after some details were collected without permission. Huq says the data remained anonymous despite the lack of consent. The company's business model is to partner with app developers to collect ... location data, aggregate it, then sell the overall details to clients. These included businesses trying to figure out patterns in where potential customers will be, and local governments that want to know which areas are busy at what times, for example to prioritize repairs of street lighting. (Source: bbc.co.uk ) The problem appears to be that Huq ... (view more)

Internet service providers such as cable companies will no longer be allowed to use or sell personal data about customers without permission. The ban includes details about the sites and apps that a customer uses. It's part of a new set of rules ... issued by the Federal Communications Commission (FCC) after a 3-2 vote in favor by commissioners. The rules will be formally published soon, at which point ISPs will have a year to comply, though smaller providers will have a further 12 months after that. Providers will have to tell customers what data they collect, how they use it, and who if ... (view more)

The House of Representatives has passed a bill banning companies from gagging clauses that stop customers leaving online reviews. But the law doesn't mean customers are exempt from libel and related laws. The Consumer Review Fairness Act doesn't ... affect the legality of writing reviews itself. Neither is it anything to do with criminal law. Instead it's all about the terms and conditions that companies insist customers agree to before placing an order. These documents sometimes include a non-disparagement clause that says customers won't publish negative reviews of the companies ... (view more)

Contractors at a convention center have been fined $718,000 for blocking visitors from using their own mobile data services. Meanwhile the Hilton chain has been fined $25,000 for obstructing an investigation into similar claims. The Hilton case ... began with allegations that the chain's hotel in Anaheim, California used blocking technology to stop users operating mobile hotspots. Those are portable devices which receive a cellular data signal (similar to that used to get Internet access on a smartphone) and turn it into a WiFi signal, which can then be used on laptops or smartphones. A ... (view more)

Comcast has been embarrassed yet again by a recording of a call to its customer service team. This time, a representative was caught trying to charge a Comcast customer for repairs , despite the company already promising the work would be done free ... of charge. Last month, Comcast came under fire when another customer repeatedly tried to cancel his Comcast service over the telephone. During the recording, which reportedly lasted eighteen minutes, the customer service representative repeatedly badgered the customer and demanded to know why he wanted to cancel his service. The audio recording was ... (view more)

Politicians in California are to consider a proposed law that would give drivers more control over what happens to data gathered in their high-tech cars. It's prompted a heated debate between driver clubs and automobile manufacturers. According to ... senator Bill Monning, around one in five new cars are designed to automatically send data to manufacturers. That proportion is expected to grow rapidly in the next 10 years as more cars integrate mobile technology and rely heavily on electronic control systems. (Source: latimes.com ) The type of data collected varies widely. In some cases it ... (view more)