John Lister

Comcast has been embarrassed yet again by a recording of a call to its customer service team. This time, a representative was caught trying to charge a Comcast customer for repairs , despite the company already promising the work would be done free ... of charge. Last month, Comcast came under fire when another customer repeatedly tried to cancel his Comcast service over the telephone. During the recording, which reportedly lasted eighteen minutes, the customer service representative repeatedly badgered the customer and demanded to know why he wanted to cancel his service. The audio recording was ... (view more)

A Russian gang is believed to have stolen more than a billion online passwords. But the security firm that discovered the breach has also caused controversy over its handling of the situation, including paid-for services to deal with the breach. ... Hold Security of Milwaukee discovered and publicized the breach. The company is legitimate, and its previous claims of breaches have checked out: it was responsible for detecting a massive breach at Adobe last year. The company says it discovered that a Russian group named CyberVor (which translates as cyber-thief) has gathered together data from 420, ... (view more)

President Obama is expected to sign a bill in the coming weeks to make it legal to unlock cellphones. That may give users more choice about the cellphone network they use to get service, though there will still be technical restrictions. Most new ... cellphones are sold in a 'locked' state, meaning that they can only run on a particular cellphone network carrier. Usually that's because the network sells the handset at a reduced cost, hoping to make money back from associated monthly service fees and call charges. Unlocking a cellphone effectively modifies the phone's software, and thus allows ... (view more)

Google is teaming up with the Institute of Electrical and Electronics Engineers to try to make " green energy " more practical. It's running a million dollar contest called " Little Box Challenge " to try and reduce the size of a key component in ... bringing renewable power to homes and businesses. The competition is based around the fact that electricity comes in two forms: alternating current (AC), and direct current (DC). Alternating power is used in homes and offices, with its flow of electrical charge changing direction continuously. On the other hand, direct current ... (view more)

A web developer has started a site which displays Google censored links, enforced by the " right to be forgotten " rules in Europe. It's another example of how such censorship rules aren't working as well as planned. The new rules came into force ... earlier this year after the European Court of Justice made a final ruling in a long-running case involving Google and a Spanish man . The man wanted Google to remove a link to a news article from the 1990s about his property being repossessed. The man said it was unfair that people who searched for his name online would see that ... (view more)

Facebook chief Mark Zuckerberg says that a basic Internet service should be free of charge to everyone. He likened it to phone services where calling 911 (used for emergencies) carries no cost. Zuckerberg discussed the topic in a Wall Street Journal ... article in which he promoted Internet.org, a project trying to expand Internet access around the world . The group is made up of Facebook, browser maker Opera, and several leading tech hardware and communication firms. (Source: internet.org ) The group's aim is for everyone in the world to have Internet access, something that only one-third of ... (view more)

An online retailer that threatened to "fine" a couple $3,500 for leaving a negative review online a website has now been ordered to pay $306,750 in compensation and legal fees. John and Jennifer Palmer won the verdict as compensation for KlearGear ... damaging their credit record with a bogus debt claim. Back in 2009, Jennifer Palmer left a negative review of the company after it failed to deliver two desk toys ordered by her husband. Three years later, KlearGear demanded that the couple withdraw the review within 72 hours or face a fine of $3,500. The fine is for violating a non- ... (view more)

If you could control the majority of your home and appliances with a smartphone, which devices would you want to control? Google has pondered that very question, and has recently announced plans to open up its 'Nest' technology to independent ... developers, so that household gadgets can easily communicate with one another. Nest, which Google bought for $3.2 billion in this past January, made its name with an "intelligent" thermostat system. The system automatically learns your patterns of activities in the home with preferred heating and cooling levels. It then automatically develops a ... (view more)

US Marshals are to auction off almost 30,000 Bitcoins, a controversial "virtual currency." The coins have a current market value of around $18 million dollars. The government confiscated the virtual currency when it raided an underground online ... trading site named Silk Road. Silk Road was not part of the ordinary World Wide Web, and could only be accessed using special web browser software. That made it extremely difficult to trace anyone using the site and their activity. The site was well known in the digital underground community for buying and selling services of both a legal and ... (view more)

Google has spent half a billion dollars purchasing Skybox, a firm that operates a suite of specialized satellites. It says it will use the satellites to improve its mapping services, offer Internet access to remote areas, and help in disaster ... relief. The move, however, has prompted speculation that the technology might used to gather highly confidential data, and could even find itself commandeered by US government. Skybox Satellite Technology Offers Real Time Insight Skybox is open about the fact that its satellites are designed more for gathering data, rather than communications. It says ... (view more)